Until further notice all appointments will be triaged by a GP or a Nurse. If they decide you need to be seen, they will organise a face to face assessment. For your safety we have restricted access to the surgery by only allowing those patients who have been invited to attend by a clinician.

If you have been invited to attend the surgery by a clinician, we will be asked to wear a face mask/face covering and to call the surgery when you are outside the building. When the clinician has put on their PPE, they will come and get you and take your temperature.

IMPORTANT MESSAGE

It is vital that during this pandemic that our patients understand that they should still continue to seek medical attention for conditions and illnesses unrelated to the virus and in an emergency, that they call 999 for help.

We are increasingly concerned that patients are risking their health and even their lives by not seeing a GP, going to A&E or dialling 999 when they develop symptoms such as pain or shortness of breath, because they do not want to risk contracting coronavirus or add to NHS burden. However, we want to impress upon you the message that if you feel you require help - please contact us - we are here for you.


ROUTINE APPOINTMENTS BY THE NURSE:

Smears - Continuing as normal
Depo injections/Pill/Implants - Continuing as normal
Coils - Restarting in August
B12 - Continuing as normal
Asthma/COPD reviews - Telephone consultation
Diabetic reviews - Telephone consultation
Travel Clinic - Contact surgery

BLOOD TEST APPOINTMENTS:

DMARDS - Continuing as normal
INR tests - Continuing as normal
Routine Blood test - Advised by doctor

MINOR OPERATIONS:

Continuing in September - Waiting on further guidance


CORONAVIRUS (COVID-19) - ADVICE

YOU SHOULD STAY AT HOME FOR 7 DAYS IF YOU HAVE EITHER

  • A high temperature
  • A new continuous cough
  • Loss of taste and smell

DO NOT GO TO THE GP SURGERY, PHARMACY OR HOSPITAL

You do not need to contact 111 to tell them you're staying at home.

YOU SHOULD ONLY CONTACT 111 IF YOU

  • You feel worse you cannot cope with your symptoms at home
  • Your conditions gets worse
  • Your symptoms do not get better after 7 days

Please refer to more detailed information here if you have a possible case.


ABOUT UNDERWOOD:

The Underwood Health Centre offers a full general practice service and runs specialist clinics for children and pregnant women, diabetes, heart disease and lung disease sufferers and for patients needing minor surgery. We also offer onsite Counselling and Dietetic services.

At Underwood Health Centre we aim to treat all our patients promptly, courteously and in complete confidence.

This website is for both existing patients and for those considering registering with us. It tells you about our services, how to access them and general information about how the practice works. Our practice operates within the Aneurin Bevan Health Board (see General Information for their contact details) and covers: Bishton, Langstone, Llanmartin, Llandevaud, Llanvaches, Llanwern, Magor, Parc Seymour, Underwood, Undy and Whitson.

CONTACTING US:

Telephone 01633 413258

Our reception is open Monday to Friday, from 8am to 6.30pm. You may access a receptionist by telephone or face to face during these hours. In addition, appointments may be made by telephone from 8am Monday to Friday, or using the online booking system at My Health Online (MHOL)

The Primary Health Care Team at Underwoood Health Centre will endeavour to aid your access to an appropriate health care professional at all times. In order to fulfil this aim staff may ask certain questions so that enough time may be allocated to your visit. All patient information, whether given or received, is treated in the strictest confidence by all members of the team. We will try to make any enquiries as non-intrusive as possible, and you may expect to be treated with the utmost consideration and courtesy at all times.

URGENT PROBLEMS:

If you have an urgent problem you can contact us on the above telephone number. During evenings, night times, weekends and Bank Holidays please telephone NHS 111 Wales on 111.

EMERGENCIES:

IN EMERGENCY SITUATIONS YOU SHOULD DIAL 999