Until further notice all appointments will be triaged by a GP or a Nurse. If they decide you need to be seen, they will organise a face to face assessment. For your safety we have restricted access to the surgery by only allowing those patients who have been invited to attend by a clinician.
If you have been invited to attend the surgery by a clinician, we will be asked to wear a face mask/face covering and to call the surgery when you are outside the building. When the clinician has put on their PPE, they will come and get you and take your temperature.
It is vital that during this pandemic that our patients understand that they should still continue to seek medical attention for conditions and illnesses unrelated to the virus and in an emergency, that they call 999 for help.
We are increasingly concerned that patients are risking their health and even their lives by not seeing a GP, going to A&E or dialling 999 when they develop symptoms such as pain or shortness of breath, because they do not want to risk contracting coronavirus or add to NHS burden. However, we want to impress upon you the message that if you feel you require help - please contact us - we are here for you.
ROUTINE APPOINTMENTS BY THE NURSE:
Smears - Continuing as normal Depo injections/Pill/Implants - Continuing as normal Coils - Restarting in August B12 - Continuing as normal Asthma/COPD reviews - Telephone consultation Diabetic reviews - Telephone consultation Travel Clinic - Contact surgery
BLOOD TEST APPOINTMENTS:
DMARDS - Continuing as normal INR tests - Continuing as normal Routine Blood test - Advised by doctor
Continuing in September - Waiting on further guidance
CORONAVIRUS (COVID-19) - ADVICE
YOU SHOULD STAY AT HOME FOR 7 DAYS IF YOU HAVE EITHER
DO NOT GO TO THE GP SURGERY, PHARMACY OR HOSPITAL
You do not need to contact 111 to tell them you're staying at home.
YOU SHOULD ONLY CONTACT 111 IF YOU
Please refer to more detailed information here if you have a possible case.
The Underwood Health Centre offers a full general practice service and runs specialist clinics for children and pregnant women, diabetes, heart disease and lung disease sufferers and for patients needing minor surgery. We also offer onsite Counselling and Dietetic services.
At Underwood Health Centre we aim to treat all our patients promptly, courteously and in complete confidence.
This website is for both existing patients and for those considering registering with us. It tells you about our services, how to access them and general information about how the practice works. Our practice operates within the Aneurin Bevan Health Board (see General Information for their contact details) and covers: Bishton, Langstone, Llanmartin, Llandevaud, Llanvaches, Llanwern, Magor, Parc Seymour, Underwood, Undy and Whitson.
Telephone 01633 413258
Our reception is open Monday to Friday, from 8am to 6.30pm. You may access a receptionist by telephone or face to face during these hours. In addition, appointments may be made by telephone from 8am Monday to Friday, or using the online booking system at My Health Online (MHOL)
The Primary Health Care Team at Underwoood Health Centre will endeavour to aid your access to an appropriate health care professional at all times. In order to fulfil this aim staff may ask certain questions so that enough time may be allocated to your visit. All patient information, whether given or received, is treated in the strictest confidence by all members of the team. We will try to make any enquiries as non-intrusive as possible, and you may expect to be treated with the utmost consideration and courtesy at all times.
If you have an urgent problem you can contact us on the above telephone number. During evenings, night times, weekends and Bank Holidays please telephone NHS 111 Wales on 111.
IN EMERGENCY SITUATIONS YOU SHOULD DIAL 999
Underwood Health Centre
( Located off the A48 on the B4245 Magor/Caldicot Road )
Telephone 01633 413258
This email is for requesting non-urgent consultations, call backs or prescriptions. You will receive a telephone call within 24 hours from a receptionist in response to your enquiry. Please note that this email is for NON-urgent issues only. For urgent issues please contact reception on 01633 413258. Requests for repeat prescriptions will also not be actioned via this email. Please order your repeat prescriptions in your normal manner.
Diolch am eich e-bost. Mae'r e-bost hwn ar gyfer gwneud cais am ymgynghoriadau nad ydynt yn rhai brys, galwadau yn ôl neu bresgripsiynau. Byddwch yn derbyn galwad ffôn o fewn 24 awr gan dderbynnydd mewn ymateb i'ch ymholiad. Nodwch fod yr e-bost hwn ar gyfer materion NAD ydynt yn rhai brys yn unig. Am faterion brys cysylltwch â'r dderbynfa ar 01633 259970. Ni fydd ceisiadau am bresgripsiynau amlroddadwy yn cael eu gweithredu drwy'r e-bost hwn ychwaith. Dylech archebu eich presgripsiynau amlroddadwy yn eich ffordd arferol.
Please be advised that internet email accounts are not guaranteed as secure. There is always a risk of email accounts being intercepted or hacked. The practice cannot be held responsible for intercepted emails sent from a patients shared email account.